LIA Terms and Conditions

Last Updated: March 1st 2024

1. LIA– LIA is the flagship brand of (AmberEd Services Pvt. Ltd.). Through LIA, along with its sub-pages, it offers UPSC based, UPPSC based, SSC based, online educational Prep Spheres and Rings to test student’s preparation and win scholarships.

2. Lucknow IAS Academy– Lucknow IAS Academy is the flagship brand of (AmberEd Services Pvt. Ltd). Through Lucknow IAS Academy (www.lucknowiasacademy.com) and its subpages and offline centers we provide different classrooms, mentorship, one on one session and mock interviews program for UPSC, UPPSC aspirants. LIA as used herein shall be construed as a collective reference to LIA App and the Lucknow IAS academy website. 

3. Usage of LIA

  • Any person (“User”) accessing LIA App or the LIA – PPL (‘Lucknow IAS academy platform’) for participating in the various Prep Spheres (group of contests) and Prep Rings (including pools and quizzes), available on LIA platform (“”) (‘LIA Services’) shall be bound by these Terms and Conditions, and all other rules, regulations and terms of use referred to herein or provided by LIA in relation to any LIA Services.
  • LIA shall be entitled to modify these Terms and Conditions, rules, regulations and terms of use referred to herein or provided by LIA in relation to any LIA Services, at any time, by posting the same on LIA App. Use of LIA constitutes the User’s acceptance of such Terms and Conditions, rules, regulations and terms of use referred to herein or provided by LIA in relation to any LIA Services, as may be amended from time to time. LIA may, at its sole discretion, also notify the User of any change or modification in these Terms and Conditions, rules, regulations and terms of use referred to herein or provided by LIA, by way of sending a message to the User’s registered phone number or posting notifications in the User accounts. The User may then exercise the options provided in such a message or notification to indicate non-acceptance of the modified Terms and Conditions, rules, regulations and terms of use referred to herein or provided by LIA. If such options are not exercised by the User within the time frame prescribed in the message or notification, the User will be deemed to have accepted the modified Terms and Conditions, rules, regulations and terms of use referred to herein or provided by LIA.
  • Certain LIA Services being provided on LIA may be subject to additional rules and regulations set down in that respect. To the extent that these Terms and Conditions are inconsistent with the additional conditions set down, the additional conditions shall prevail
  • LIA may, at its sole and absolute discretion:
    • Restrict, suspend, or terminate any User’s access to all or any part of LIA or LIA Platform Services;
    • Change, suspend, or discontinue all or any part of the LIA Platform Services;
    • Reject, move, or remove any material that may be submitted by a User;
    • Move or remove any content that is available on LIA Platform;
    • Establish general practices and limits concerning use of LIA Platform;
    • Offer discounts to its users in form it deems fit (“LIA Points/LIA Points“). All such discounts shall be credited in a separate account called as LIA added Points in LIA Wallet.
    • Revise or make additions and/or deletions to the roster of participants available for selection in a Sphere or Prep Rings on account of revisions to the roster of participants involved in the relevant Sphere or Prep Rings;
    • Assign its rights and liabilities to all User accounts hereunder to any entity (post such assignment intimation of such assignment shall be sent to all Users to their registered phone numbers)
  • In the event any User breaches, or LIA reasonably believes that such User has breached these Terms and Conditions, or has illegally or improperly used LIA or the LIA Services, LIA may, at its sole and absolute discretion, and without any notice to the User, restrict, suspend or terminate such User’s access to all or any part of LIA Contests or the LIA Platform, deactivate or delete the User’s account and all related information on the account, delete any content posted by the User on LIA and further, take technical and legal steps as it deems necessary
  • If LIA charges its Users a platform fee in respect of any LIA Services, LIA shall, without delay, repay such platform fee in the event of suspension or removal of the User’s account or LIA Services on account of any negligence or deficiency on the part of LIA, but not if such suspension or removal is affected due to:
    • any breach or inadequate performance by the User of any of these Terms and Conditions; or
    • any circumstances beyond the reasonable control of LIA.                     .
  • Users consent to receiving communications such as announcements, administrative messages and advertisements from LIA or any of its partners, licensors or associates.

4. Intellectual Property

  • Users may request permission to use any LIA content by writing in to contact us section of respective concern on LIA Help & Feedback section in settings of LIA App.
  • LIA includes a combination of content created by LIA, its partners, affiliates, licensors, associates and/or Users. The intellectual property rights (“Intellectual Property Rights“) in all software underlying LIA and the LIA Platform and material published on LIA, including (but not limited to) Sphere, Prep Rings, Contests, software, advertisements, written content, photographs, graphics, images, illustrations, marks, logos, audio or video clippings and Flash animation, educational content is owned by LIA, its partners, licensors and/or associates. Users may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or content on LIA either in whole or in part without express written license from LIA.
  • Users may request permission to use any LIA content by writing in to support@lucknowiasacademy.com.
  • Users are solely responsible for all materials (whether publicly posted or privately transmitted) that they upload, post, e-mail, transmit, or otherwise make available on LIA (“Users’ Content”). Each User represents and warrants that he/she owns all Intellectual Property Rights in the User’s Content and that no part of the User’s Content infringes any third party rights. Users further confirm and undertake to not display or use of the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights of any third party on LIA. Users agree to indemnify and hold harmless LIA, its directors, employees, affiliates and assigns against all costs, damages, loss and harm including towards litigation costs and counsel fees, in respect of any third party claims that may be initiated including for infringement of Intellectual Property Rights arising out of such display or use of the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on LIA, by such User or through the User’s commissions or omissions.
  • Users hereby grant to LIA and its affiliates, partners, licensors and associates a worldwide, irrevocable, royalty-free, non-exclusive, sub-licensable license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, and/or publish Users’ Content for any of the following purposes:
    • displaying Users’ Content on LIA.
    • distributing Users’ Content, either electronically or via other media, to other Users seeking to download or otherwise acquire it, and/or
    • storing Users’ Content in a remote database accessible by end users, for a charge.
    • This license shall apply to the distribution and the storage of Users’ Content in any form, medium, or technology.
  • All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights          on LIA(s) belonging to any person (including User), entity or third party are recognized as proprietary to the respective owners and any claims, controversy or issues against these names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights must be directly addressed to the respective parties under notice to LIA.

5. Third Party Sites, Services and Products

  • LIA may contain links to other Internet sites owned and operated by third parties. Users’ use of each of those sites is subject to the conditions, if any, posted by the sites. LIA does not exercise control over any Internet sites apart from LIA and cannot be held responsible for any content residing in any third-party Internet site. LIA’s inclusion of third-party content or links to third-party Internet sites is not an endorsement by LIA of such third-party Internet sites.
  • User’s correspondence, transactions/offers or related activities with third parties, including payment providers and verification service providers, are solely between the User and that third party. Users’ correspondence, transactions and usage of the services/offers of such third party shall be subject to the terms and conditions, policies and other service terms adopted/implemented by such third party, and the User shall be solely responsible for reviewing the same prior to transacting or availing of the services/offers of such third party. User agrees that LIA will not be responsible or liable for any loss or damage of any sort incurred as a result of any such transactions/offers with third parties. Any questions, complaints, or claims related to any third party product or service should be directed to the appropriate vendor.
  • LIA contains content that is created by LIA as well as content provided by third parties. LIA does not guarantee the accuracy, integrity, quality of the content provided by third parties and such content may not be relied upon by the Users in utilizing the LIA Services provided on LIA including participation in any of the contests hosted on LIA.

6. Privacy Policy

All information collected from Users, such as registration and credit card information, is    subject to LIA’s Privacy Policy which is available at Privacy Policy.

7. User Conduct

  • Users agree to abide by these Terms and Conditions and all other rules, regulations and terms of use of the Website. In the event User does not abide by these Terms and Conditions and all other rules, regulations and terms of use, LIA may, at its sole and absolute discretion, take necessary remedial action, including but not limited to:                                                          
  •       1. Restricting, suspending, or terminating any User’s access to all or any part of LIA Services.

2. Deactivating or deleting a User’s account and all related information and files on the account.   Any amount remaining unused in the User’s Account (subject to deduction of applicable TDS with effect from 1st April 2024 as applicable) on the date of deactivation or deletion shall be transferred to the User’s bank account on record with LIA subject to a processing fee (if any) applicable on such transfers as set out herein; or

3. Refraining from awarding any scholarship(s) to such a User.

  • Users agree to provide true, accurate, current and complete information at the time of registration and at all other times (as required by LIA). Users further agree to update and keep updated their registration information.
  • Users agree and acknowledge that the address related details provided, if any, by the user shall be treated as “Address on record” of the user for the purposes of the Goods and Service Tax Act. In the event of the change in such details, the user shall promptly update his/her profile on the LIA platform or write to LIA through Help & Feedback section.
  • A User shall not register or operate more than one User account with LIA.
  • Users agree to ensure that they can receive all communication from LIA by marking e-mails or sending SMSs from LIA as part of their “safe senders” list. LIA shall not be held liable if any e-mail/SMS remains unread by a User as a result of such e-mail getting delivered to the User’s junk or spam folder.
  • Users are responsible for maintaining the confidentiality of their accounts and passwords and OTP. Users agree to immediately notify LIA of any unauthorized use of accounts or any other breach of security.
  • Users agree to exit/log-out of their accounts at the end of each session. LIA shall not be responsible for any loss or damage that may result if the User fails to comply with these requirements.
  • Users agree not to use cheats, exploits, automation, software, bots, hacks or any unauthorized third party software designed to modify or interfere with LIA Services and/or LIA experience or assist in such activity.
  • Users agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, grant a security interest in, or otherwise transfer any right to the technology or software underlying LIA or LIA’s Services.
  • Users agree that without LIA’s express written consent, they shall not modify or cause to be modified any files or software that is part of LIA Services.
  • Users agree not to disrupt, overburden, or aid or assist in the disruption or overburdening of (a) any computer or server used to offer or support LIA or the LIA’s Services (each a “Server”); or (2) the enjoyment of LIA Services by any other User or person.
  • Users agree not to institute, assist or become involved in any type of attack, including without limitation to distribution of a virus, denial of service, or other attempts to disrupt LIA Services or any other person’s use or enjoyment of LIA Services.
  • Users shall not attempt to gain unauthorized access to the User accounts, Servers or networks connected to LIA Services by any means other than the User interface provided by LIA, including but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that underlies or is part of LIA Services.
  • Users shall not publish any content that is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
  • Without limiting the foregoing, Users agree not to use LIA for any of the following:
  • To engage in any obscene, offensive, indecent, racial, communal, anti-national, objectionable, defamatory or abusive action or communication;
  • To harass, stalk, threaten, or otherwise violate any legal rights of other individuals;
  • To publish, post, upload, e-mail, distribute, or disseminate (collectively, “Transmit”) any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful content;
  • To Transmit files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person’s computer, LIA, any software, hardware, or telecommunications equipment;
  • To advertise, offer or sell any goods or services for any commercial purpose on LIA without the express written consent of LIA;
  • To download any file, recompile or disassemble or otherwise affect our products that you know or reasonably should know cannot be legally obtained in such manner;
  • To falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or the source of software or other material;
  • To restrict or inhibit any other user from using and enjoying any public area within our sites;
  • To collect or store personal information about other Users;
  • To interfere with or disrupt LIA, servers, or networks;
  • To impersonate any person or entity, including, but not limited to, a representative of LIA, or falsely state or otherwise misrepresent User’s affiliation with a person or entity;
  • To forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through LIA or to manipulate User’s presence on LIA(s);
  • To take any action that imposes an unreasonably or disproportionately large load on our infrastructure;
  • To engage in any illegal activities. You agree to use our bulletin board services, chat areas, news groups, forums, communities and/or message or communication facilities (collectively, the “Forums”) only to send and receive messages and material that are proper and related to that particular Forum.
  • To engage in any action that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nations.
  • If a User chooses a username that, in LIA’s considered opinion is obscene, indecent, abusive or that might subject LIA to public disparagement or scorn, or a name which is an official team/Sphere/franchise names and/or name of any sporting personality, as the case may be, LIA reserves the right, without prior notice to the User, to restrict usage of such names, which in LIA’s opinion fall within any of the said categories and/or change such username and intimate the User or delete such username and posts from LIA, deny such User access to LIA, or any combination of these options.
  • Unauthorized access to LIA is a breach of these Terms and Conditions, and a violation of the law. Users agree not to access LIA by any means other than through the interface that is provided by LIA for use in accessing LIA. Users agree not to use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor, or copy any part of our sites, except those automated means that we have approved in advance and in writing.
  • Use of LIA is subject to existing laws and legal processes. Nothing contained in these Terms and Conditions shall limit LIA’s right to comply with governmental, court, and law-enforcement requests or requirements relating to Users’ use of LIA.
  • Users may reach out to LIA through –
    • Help and Feedback section of LIA App, if the user has any concerns with regard to a Sphere and/or Prep Rings and/or contest within Forty Eight (48) hours of winner declaration for the concerned contest.
  • LIA may not be held responsible for any content contributed by Users on the LIA.
  • User hereby confirms that he / she is participating in a contest in personal capacity and not in the course of business and /or profession.

8.  Conditions of Participation:

By entering a Sphere/Prep Rings or contest, a user agrees to be bound by these Terms and the decisions of LIA. Subject to the terms and conditions stipulated herein below, the LIA, at its sole discretion, may disqualify any user from a Contest, refuse to award benefits or scholarships and require the return of any scholarships, if the user engages in unfair conduct, which the LIA deems to be improper, unfair or otherwise adverse to the operation of the Contest or is in any way detrimental to other Users which includes, but is not limited to:

  • Falsifying ones’ own personal information (including, but not limited to, name, email address, bank account details ,address and/or any other information or documentation as may be requested by LIA to enter a contest and/or claim a scholarship/scholarship.;
    • Engaging in any type of financial fraud or misrepresentation including unauthorized use of credit/debit instruments, payment wallet accounts etc. to enter a Contest or claim a scholarship. It is explicitly clarified that the onus to prove otherwise shall solely lie on the user.;
    • Colluding with any other user(s) or engaging in any type of syndicate play;
    • Any violation of Contest rules or the Terms of Use;
    • Accumulating points or scholarships through unauthorized methods such as automated bots, or other automated means;
    • Using automated means (including but not limited to harvesting bots, robots, parser, spiders or screen scrapers) to obtain, collect or access any information on the Website or of any User for any purpose
    • Any type of LIA Points misuse, misuse of the Invite Friends program, or misuse of any other offers or promotions;
    • Tampering with the administration of a Contest or trying to in any way tamper with the computer programs or any security measure associated with a Contest;
    • Obtaining other users’ information without their express consent and/or knowledge and/or spamming other users (Spamming may include but shall not be limited to send unsolicited emails to users, sending bulk emails to LIA Users, sending unwarranted email content either to selected Users or in bulk); or
    • Abusing the Website in any way (‘unparliamentary language, slangs or disrespectful words’ are some of the examples of Abuse)

It is clarified that in case a User is found to be in violation of this policy, LIA reserves its right to initiate appropriate Civil/Criminal remedies as it may be advised other than forfeiture and/or recovery of scholarship money if any.

9. Registration for a contest

In order to register for the /Sphere/Prep Rings, Participants are required to provide the following information accurately :

Full Name

Phone Number

Exam(s)

Subject

Language

E-mail address

Date of birth

Participants are also required to confirm that they have read, and shall abide by, these Terms and Conditions.

10.  Sphere, Prep Rings Participation, Rank, Accuracy and Scholarships

  • As part of its services, LIA may make available the Sphere/Prep Rings/ on the LIA platform.
    • Currently, following contest is made available on LIA platform: A UPPSC EXAM Sphere.
    • Depending upon the circumstances of each Sphere/Prep Rings or contest, the participants can edit their topics till participant(s) have not paid the entry fee of that particular Prep Rings/contest.
      • LIA reserves the right to abandon a specific Sphere/Prep Rings or  or adjust the deadline of a Sphere/Prep Rings or   in certain specific, uncertain scenarios, which are beyond LIA’s reasonable control, including but not limited to the ones’ mentioned herein below:
1.       Sphere Prep Rings or  start time and End Time.
  • Generally Every Sphere will start on 9AM and  Ends on 8:59 AM next day but LIA shall  have all rights to introduce any Sphere/Prep Rings or  at any time and day and the deadline of the same will be decided by LIA only.
    • LIA reserves the right to adjust the deadline of any Prep Rings.
      • LIA has all rights to expire any Sphere/Prep Rings or  for any individual participant or for all participants.
      • In case any participant scheduled a Sphere/Prep Rings or , then LIA has all rights to remove that Sphere/Prep Rings or  for that particular user after the deadline of that particular Sphere.
      • In case any participant attempts any Sphere/Prep Rings or  and that Sphere/Prep Rings or  has an incomplete status, then LIA has all rights to remove that Sphere/Prep Rings or  for that particular user after the deadline of that particular Sphere.
      • Participants can join any contest, Sphere or Prep Rings after paying entry fees from LIA wallet.

2.       Accuracy

LIA reserves the right to calculate the accuracy as per the following parameters:

  • How many questions are right?
    • What is the total time that has been taken by the Participant?
    • What is the average time that has been taken by the Participant for answering each question?

3.     Rank

LIA reserves the right to calculate the Rank as per the following parameters:

  • How many questions are right?
    • What is the total time that has been taken by the Participant?
    • What is the average time that has been taken by the Participant for answering each question?
    • Once Sphere/Prep Rings or  is submitted completely then LIA preciously takes 2 places from decimal timestamp to freeze as final submission of Prep Rings.
      • Other rules and regulations (including rules and regulation in relation to any payments made to participate in the ; and all Participants agree to abide by the same.
    • Currently, there are paid versions of the Sphere/Prep Rings or  made available on LIA platform. Users may participate in the  by paying the pre-designated amount as provided on the relevant Sphere/Prep Rings or  page. The ‘pre-designated amount’ means and includes pre-determined platform fee for accessing LIA services and pre-determined participant’s contribution towards scholarship money Prep Rings. The Participant with the highest aggregate Rank at the end of the predetermined Sphere/Prep Rings or  shall be eligible to win a pre-designated scholarship which is disbursed out of scholarship money Prep Rings, as stated on the relevant  page.
    • A Participant may play a different Sphere/Prep Rings or  for participation in Sphere/Prep Rings or  in relation to a Sphere/Prep Rings or  across the LIA Services. However, unless LIA specifies otherwise in relation to any Contest (““Multiple Entry in Contest””) is not allowed, Participants acknowledge and agree that they may enter only once in any Sphere/Prep Rings or . In case of Multiple Entry , a Participant may enter more than once in a Multiple Entry Sphere/Prep Rings or . In addition, it is expressly clarified that LIA may, from time to time, restrict the maximum number of entry that may be tried by a single User account (for each format of the Sphere/Prep Rings or ) or which a single User account may enter in a particular Multiple Entry Sphere/Prep Rings or , in each case to such number as determined by LIA in its sole discretion.
    • Participants shall pay a pre-designated amount for participating in the Sphere/Prep Rings or  being created on the LIA platform.
    • In two members and above in any Sphere/Prep Rings or , where all participants have got the same accuracy in Sphere/Prep Rings or ) with the exact RANK in Sphere/Prep Rings or ), Sphere/Prep Rings or ) scholarship money shall be divided equally amongst all participants and the amount shall be deposited in the LIA scholarship account of all participants and the remaining amount shall be credited in the Wallet amount of such participants. In the event a user is found to be violating this policy, the Company reserves the right to initiate appropriate action against such users as it deems fit, which shall also include forfeiture of the wallet amount.

11. Sphere, Prep Rings or Contest Formats

  • Currently, One format of contests is made available on LIA platform (1) Public Sphere, Prep Rings or , where Users can play a  Sphere, Prep Rings or  in a Contest with other Users without any restriction on participation.
    • Public contest
      • In the Public contest format of the Sphere, Prep Rings or , LIA may make available the Sphere, Prep Rings or  comprising  of 2 – 100 Participants or any other pre-designated number of Participants.
      • LIA may create this format of the Sphere, Prep Rings or  as a paid format and the Winner will be determined at the end of the Sphere, Prep Rings or  as per rule of the contests.
      • The number of Participants required to make the Sphere, Prep Rings or  operational will be pre-specified and once the number of Participants in such Sphere, Prep Rings or  equals the pre-specified number required for that , such  shall be operational. In case the number of Participants is less than the pre-specified number at the time of commencement of the Sphere, Prep Rings or , such Sphere, Prep Rings or  will not be operational and the pre-designated amount paid by each Participant shall be returned to the account of such Users without any charge or deduction.
      • In certain Contests across the LIA Services, designated as “Guaranteed contests”, the Sphere, Prep Rings or  shall become operational only when a minimum of two users join a Guaranteed Contest. The pre-specified number of winners to be declared in such , even if all available Participant slots (as pre-specified in relation to the Sphere, Prep Rings or ) remain unfilled. It is clarified that notwithstanding the activation of such Sphere, Prep Rings or , Participants can continue to join such Sphere, Prep Rings or   till either (i) all available Participant slots of such Sphere, Prep Rings or  are filled or (ii) the Sphere, Prep Rings or  to which the Sphere, Prep Rings or   relates commences, whichever is earlier. In the event of a shortfall in the number of participants joining the Guaranteed Contest, LIA shall continue with such contests and the short fall in the scholarship Prep Rings shall be borne by LIA.

12. Legality of Sphere, Prep Rings

LIA provides total Legal involvement of scholarships, since as an educational company provides questions of different exams and different subjects. To make the preparation of participants in exams stronger by giving them question Spheres or Prep Rings to play and practice. And Participant also gets rewarded by a Cash Scholarship against his/her performance in a particular Sphere.

13.  Eligibility

  • The Rings are open for everyone who are preparing for Exams that are currently available. Sphere, Prep Rings or  are only available for UPPSC as of now but in near future Spheres for UPSC & SSC shall also be launched.
    • The  are open only to persons currently residing in India.
    • Persons who wish to participate must have a valid email address and Phone Number.
    • LIA may on receipt of information bar a person from participation and/or withdrawing scholarship amounts if such person is found to be one with insider knowledge of participating teams in any given contests/match, organizing boards, Prep Spheres etc.
    • Only those Participants who have successfully registered on the LIA as well as registered prior to each match in accordance with the procedure outlined above shall be eligible to participate in the Sphere, Prep Rings or  and win scholarships.

14.      Payment Terms

  • Users by participating in a Sphere or Prep Rings hereby authorize LIA to appoint a third party/ Trustee/Escrow Agent to manage users funds on users behalf. In respect of any transactions entered into on the LIA platform, including making a payment to participate in the paid versions of , Users agree to be bound by the following payment terms:
    • The payment of pre-designated amount Users make to participate in the Sphere/Ring is inclusive of the pre-designated platform fee (inclusive of applicable GST) for access to the LIA Services charged by LIA and pre-determined participant’s contribution towards scholarship money Prep Rings.
    • Subject to these Terms and Conditions, all amounts collected from the User are held in a separate non-interest earning bank Accounts. The said accounts are operated by a third party appointed by LIA in accordance with Clause 11 of these Terms and Conditions. From these bank accounts, the payouts can be made to (a) Users (towards their withdrawals), (b) LIA (towards its Platform Fees) and to (c) Government (towards TDS on Net Scholarships). LIA receives only its share of the platform Fees through the said Escrow Agent.
    • LIA reserves the right to charge a Platform Fee, prior to a User’s joining of such a Contest. The Platform Fee (inclusive of applicable Goods and Service Tax (“GST”) thereon) will be debited from the User’s account balance and LIA shall issue an invoice for debit to such User. Users can view the GST paid on each contest joined through invoices on ‘My Transaction’ page. The GST value listed on the user’s invoice shall be the final GST amount charged to the user.
    • The User may participate in a Sphere , Prep Rings or  wherein the User has to contribute a pre-specified contribution towards the Scholarship Money Prep Rings of such Sphere , Prep Rings or , which will be passed on to the Winner(s) of the Contest after the completion of the Contest as per the terms and conditions of such Contest.
      • User’s scholarships in any Contest will reflect as credits to the User’s Scholarships Account.
    • Each time a User participates in any contest on LIA platform, the pre-designated amount shall be debited in the User’s account.
    • In case there is any amount remaining to be paid by the User in relation to such User’s participation in any Sphere, Prep Rings  or , the User will be taken to the designated payment gateway to authorize such payment.
    • Withdrawal of any amount standing to the User’s credit in the Scholarships Account may be made by way of a request to LIA. LIA shall effect an online transfer to the User’s bank account on record with LIA within a commercially reasonable period of time. Such transfer will reflect as a debit to the User’s Scholarships Account. Users are requested to note that they will be required to provide valid photo identification, Pan Card and address proof documents for proof of identity and address in order for LIA to process the withdrawal request. The name mentioned on the User’s photo identification document should correspond with the name provided by the User at the time of registration on LIA, as well as the name and address existing in the records of the User’s bank account as provided to LIA. In the event that no bank account has been registered by the User against such User’s account with LIA, or the User has not verified his/her User account with LIA, to LIA’s satisfaction and in accordance with these Terms and Conditions, and in case the User fails to register a bank account with his/her User Account and/or to verify his/her User Account, LIA shall not transfer any Scholarship amounts to the User.
  • Further, in order to conduct promotional activities, LIA may gratuitously issue LIA Points to the User for the purpose of participation in any  and no User shall be permitted to transfer or request the transfer of any amount into the Scholarship Amount. The usage of any LIA Points issued shall be subject to the limitations and restrictions, including without limitation, restrictions as to time within which such LIA Points must be used, as applied by LIA and notified to the User at the time of issue of such amount. The issue of any LIA Points to the user is subject to the sole discretion of LIA and cannot be demanded by any User as a matter of right. The issue of any LIA Points by LIA on any day shall not entitle the user to demand the issuance of such LIA Points at any subsequent period in time nor create an expectation of recurring issue of such LIA Points by LIA to such User. The LIA Points granted to the user may be used by such User for the purpose of setting off against the contribution to the scholarship Prep Rings in any Contest, in accordance with these Terms and Conditions. The LIA Points shall not be withdraw-able or transferrable to any other account of the User, including the bank account of such User, or of any other User or person, other than as part of the scholarships of a User in any . In case the User terminates his/her account with LIA or such account if terminated by LIA, all LIA Points granted to the user shall return to LIA and the User shall not have any right or interest on such LIA Points.
    • All LIA Points credited in the User account shall be valid for a given period of days from the date of credit. The unutilized LIA Points shall expire after the end of LIA Points Validity.
    • Users agree that once they confirm a transaction on LIA, they shall be bound by and make payment for that transaction.

The User acknowledges that subject to time taken for bank reconciliations and such other external dependencies that LIA has on third parties; any transactions on LIA Platform may take up to 24 hours to be processed. Any amount paid or transferred into the User Account may take up to 24 hours to reflect in the LIA Point balance. Users agree not to raise any complaint or claim against LIA in respect of any delay, including any lost opportunity to join any  Sphere, Prep Rings or  due to delay in crediting of transaction amount into any of the User’s accounts
A transaction, once confirmed, is final and no cancellation is permissible.
LIA may, in certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes. At the time of the transaction, Users may also be required to take note of certain additional terms and conditions and such additional terms and conditions shall also govern the transaction. To the extent that the additional terms and conditions contain any clause that is conflicting with the present terms and conditions, the additional terms and conditions shall prevail.

15. Selection and Verification of Winners and Conditions relating to the Scholarships

  • Selection of Winners
    Rank of Winners will be decided on the basis of the accuracy they achieved in playing Sphere, Prep Rings and . The Participant(s) owning the Rank with the highest aggregate score in a particular Sphere, Prep Rings and . shall be declared the Winner(s). In certain pre-specified Contests, LIA may declare more than one Winner and distribute scholarships to such Winners in increasing order of their aggregate score at the end of the designated Sphere, Prep Rings and . The contemplated number of Winners and the scholarship due to each Winner in such Contest shall be as specified on the Contest page prior to the commencement of the Contest.
    Participants join Sphere, Prep Rings at commencement on behalf of any other Participant or person shall be disqualified.
    In the event of a tie, the scholarship Participants shall be declared Winners and the scholarship shall be equally divided among such Participants.
    LIA shall not be liable to pay any scholarship if it is discovered that the Winner(s) have not abided by these Terms and Conditions, and other rules and regulations in relation to the use of the LIA, Contest, “Selection of Winner Rules”, etc.
    • Contacting Winners
      Winners shall be contacted by LIA or the third party conducting the Contest on the e-mail address provided at the time of registration. The verification process and the documents required for the collection of scholarships shall be communicated in detail to the Winners at this stage. As a general practice, winners will be required to provide following documents:
      • Photocopy of the User’s PAN card;
      • Photocopy of a government-issued residence proof;
      • User’s bank account details and proof of the same.

LIA shall not permit a Winner to withdraw his/her scholarship(s)/accumulated scholarships unless the above-mentioned documents have been received and verified within the time-period stipulated by LIA. The User represents and warrants that the documents provided in the course of the verification process are true copies of the original documents to which they relate.

Participants are required to provide proper and complete details at the time of registration. LIA shall not be responsible for communications errors, commissions or omissions including those of the Participants due to which the results may not be communicated to the Winner.

The list of Winners shall be posted on a separate web-page on the LIA. The winners will also be intimated by e-mail and call on the registered phone number.

In the event that a Participant has been declared a Winner on the abovementioned web-page but has not received any communication from LIA, such Participant may contact LIA within the time specified on the webpage.

  • Verification process
    Only those Winners who successfully complete the verification process and provide the required documents within the time limit specified by LIA shall be permitted to withdraw/receive their accumulated scholarships (or any part thereof). LIA shall not entertain any claims or requests for extension of time for submission of documents.
    LIA shall scrutinize all documents submitted and may, at its sole and absolute discretion, disqualify any Winner from withdrawing his accumulated scholarships (or any part thereof) on the following reasons:
    • Determination by LIA that any document or information submitted by the Participant is incorrect, misleading, false, fabricated, incomplete or illegible; or
    • Participant does not fulfill the Eligibility Criteria specified in Clause 9 and above; or
    • Any other Sphere, Prep Rings.
  • Tax Deductions

    • All scholarships shall be subject to deduction of tax (“TDS”) as per the Income Tax Act 1961. With effect from 1st April 2023, TDS of 30% shall be deducted on Net Scholarships (NW) on each withdrawal request placed by the user. With effect from 1st May 2023, Net Scholarships shall be calculated as follows:
    • NW = A-B-C-D+E. Where: A= Total withdrawal (including current withdrawal amount), B= Total Deposit, C= Opening Balance at the beginning of financial year, D= Amount on which TDS was deducted. E= Closing balance of the user account at the end of financial year.

In the event, a user does not withdraw any of his scholarships during a financial year and has Net Scholarship balance as at 31 March of each year, then TDS of 30% shall be deducted on such Net Scholarships balance from the user’s Scholarship Account as on 31 March. In case of any revisions by the Government of India to the aforementioned rate or the definition of Net Scholarships in the future, TDS will be deducted by LIA in accordance with the then current prescribed TDS rate and the revised definition of Net Scholarships. Winners will be provided TDS certificates in respect of such tax deductions. The Winners shall be responsible for payment of any other applicable taxes, including but not limited to, income tax, gift tax, etc. in respect of the Net Scholarships. LIA shall not in any manner be responsible for users’ individual tax matters.

TDS (Tax Deducted at Source) is the tax amount applicable on your Net Winnings as per Section 194BA of the Income Tax Act of Govt. of India. TDS is calculated as 30% of your Net Winnings in a financial year starting from 1st April. TDS amount deducted from your wallet is deposited to the government.

What is Net Winnings?

Net Winnings is the difference between total winnings and total deposits made during the financial year initiated at the time of withdrawal. For example, if you have deposited a total of Rs 1,000 in the year, and won 3 games with Prize Pool of Rs 500 each, your Net Winnings will be = (500 x 3 – 1,000) = Rs 500. Any unutilized deposits at the end of the financial year will be carried forward to the next financial year.

What is a financial year?

A financial year is a period of 12 months (one year) starting from 1st April and ending on 31st March.

How is TDS calculated?

If your Net Winnings in a financial year are positive, TDS at the rate of 30% is applicable on your Net Winnings. For example, if your total Net Winnings in a financial year are Rs 10,000, a TDS of Rs 3,000 (30% of Rs 10,000) will be deducted. In case your total Net Winnings in a financial year are negative, no TDS will be applicable.

What is TDS liability?

TDS liability is the total TDS to be paid by you based on your current net winnings in the financial year. For example, in the above scenario, total TDS liability is equal to Rs 3,000

Can the TDS liability increase or decrease?

TDS liability will be calculated on the basis of your Net Winnings. If your Net Winnings increase during the financial year, the TDS liability would increase. Similarly, the TDS liability would go down if your Net Winnings decrease over the financial year.

What is Paid TDS?

Paid TDS is the total TDS paid by you during the financial year.

What is outstanding TDS?

Outstanding TDS is the TDS amount that is yet to be paid by you. For example, if your total TDS liability in a financial year is Rs 3,000 and total TDS paid by you till date is Rs 2,000, the outstanding TDS will be Rs (3,000 – 2,000) = Rs 1,000

What happens if there is TDS outstanding at the end of the financial year?

If the total TDS paid by you till the end of the financial year is less than your total TDS liability, the difference would be automatically adjusted from your wallet balance at the end of 31st Mar. For example, if your total TDS liability in a financial year is Rs 3,000 and total TDS paid by you till 31st March is Rs 2,000, the outstanding TDS of Rs Rs 1,000 will be automatically deducted from your wallet balance.

Can the outstanding TDS be negative?

In case you have paid more TDS than your total TDS liability, the outstanding TDS will be negative. This can be claimed as a refund in the Income Tax Return filing.

When will the TDS deduction take place?

TDS deduction will be done at the time of withdrawal. In case your withdrawal is eligible for a TDS deduction, only the Net Withdrawal amount will be credited to your bank account. For example, if you want to withdraw Rs 500 and the TDS deduction applicable on your withdrawal is Rs 100, a Net Withdrawal amount of Rs (500 – 100) = Rs 400 will be credited to your bank account.

When will my withdrawal amount become eligible for a TDS deduction?

If your total withdrawals (including the new withdrawal) in the financial year become more than your total deposits, the new withdrawal becomes eligible for a TDS deduction. The total deposits will be the sum of deposits made by you on the app.

Example 1

Total Deposits till date = Rs 2,000

Total Withdrawals till date = Rs 1,500

New Withdrawal amount = Rs 1,000

Total Withdrawals (including the new Withdrawal) = Rs 1,500 + Rs 1,000 = Rs 2,500

Since the total Withdrawals exceed the total Deposits, the new Withdrawal will be eligible for a TDS deduction

Difference between total Withdrawal and total Deposits = Rs 2,500 – Rs 2,000 = Rs 500

TDS = 30% of Rs 500 = Rs 150

Net Withdrawal amount credited to your bank account = Rs 1,000 – Rs 150 = Rs 850

The TDS amount of Rs 150 paid by you will be attributed to your total Paid TDS.

Example 2

Total Deposits till date = Rs 5,000

Total Withdrawals till date = Rs 4,500

New Withdrawal amount = Rs 1,500

Total Withdrawals (including the new Withdrawal) = Rs 4,500 + Rs 1,500 = Rs 6,000

Total Paid TDS till date = Rs 100

Since the total Withdrawals exceed the total Deposits, the new Withdrawal will be eligible for a TDS deduction

Difference between total Withdrawal and total Deposits = Rs 6,000 – Rs 5,000 = Rs 1,000

TDS = 30% of Rs 1,000 = Rs 300

TDS deduction applicable on your transaction = Rs 300 – Paid TDS till date = Rs 300 – Rs 100 = Rs 200

Net Withdrawal amount credited to your bank account = Rs 1,500 – Rs 200 = Rs 1,300

The TDS amount of Rs 200 paid by you will be attributed to your total Paid TDS.

Example 3

Total Deposits till date = Rs 2,000

Total Withdrawals till date = Rs 1,500

New Withdrawal amount = Rs 300

Total Withdrawals (including the new Withdrawal) = Rs 1,500 + Rs 300 = Rs 1,800

Since the total Withdrawals do not exceed the total Deposits, the new Withdrawal will not be eligible for a TDS deduction

Net Withdrawal amount credited to your bank account = Rs 300

Is there an ongoing offer on TDS deduction?

Cashback is offered in lieu of TDS deduction for all eligible players for a limited period. The cashback value will be 100% of TDS deduction amount upto a certain limit, and will be automatically credited instantly after the withdrawal is successful.

What is a TDS certificate?

A TDS certificate is a certificate of TDS deduction issued by the deductor (Zupee). The certificate contains details of the TDS deductions made during a particular time period.

How are TDS certificates useful?

A TDS certificate can be used by you during Income Tax Return filing for claiming refund on the paid TDS if your outstanding TDS at the end of the financial year is negative.

When will the TDS certificates be available?

TDS certificates will be available on the app after your PAN-based KYC verification is complete. TDS certificates will be available only for TDS deductions made after your KYC verification.

“Please note that the TDS Policy is based on the understanding of TDS provisions which are yet to be clarified in accordance with the amended provisions introduced in Finance Act, 2023 with effect from April 1, 2023. Company reserves its rights to modify/ amend the TDS Policy based on TDS provisions applicable at the relevant time, upon clarifications received from the government of India.”

Miscellaneous
The decisions of LIA with respect to the awarding of scholarships shall be final, binding and non-contestable.
Participants playing the paid format confirm that they are willing to play Sphere and Prep Rings. If it is found that a Participant playing the paid formats of the LIA App has provided inappropriate information,  then LIA shall disqualify such Participant and forfeit any scholarship won by such Participant. Further LIA may, at its sole and absolute discretion, suspend or terminate such Participant’s account with LIA. Any amount remaining unused in the User’s Account (subject to deduction of applicable TDS with effect from 1st April 2023 as applicable) on the date of deactivation or deletion shall be reimbursed to the User by an online transfer to the User’s bank account on record with LIA, subject to the processing fee (if any) applicable on such transfers as set out herein.
To the extent permitted by law, LIA makes no representations or warranties as to the quality, suitability or merchantability of any scholarships and shall not be liable in respect of the same.

LIA may, at its sole and absolute discretion, vary or modify the scholarships being offered to winners. Participants shall not raise any claim against LIA or question its right to modify such scholarships being offered, prior to closure of the Sphere, Prep Rings and .

The Winners shall bear all transaction charges levied for delivery of cash scholarships.
All scholarships are non-transferable and non-refundable.

16. Publicity

Acceptance of a scholarship by the Winner constitutes permission for LIA, and its affiliates to use the Winner’s name, likeness, voice and comments for advertising and promotional purposes in any media worldwide for purposes of advertising and trade without any further permissions or consents and / or additional compensation whatsoever.
The Winners further undertake that they will be available for promotional purposes as planned and desired by LIA without any charge. The exact dates remain the sole discretion of LIA. Promotional activities may include but not be limited to press events, internal meetings and ceremonies/functions. Denying the availability the Winner provides rights to LIA to stop that participant from further availing LIA services.

17. General Conditions

If it comes to the notice of LIA that any governmental, statutory or regulatory compliances or approvals are required for conducting any  Rings or if it comes to the notice of LIA that conduct of any such  is prohibited, then LIA shall withdraw and / or cancel such  without prior notice to any Participants or winners of any . Users agree not to make any claim in respect of such cancellation or withdrawal of the Contest or Contest it in any manner.

Employees are not be eligible to participate in any Public Prep Spheres.

18. Dispute and Dispute Resolution

  • The courts of competent jurisdiction at Lucknow shall have exclusive jurisdiction to determine any and all disputes arising out of, or in connection with, the LIA Services provided by LIA, the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the User(s) (including Participants) or LIA, as well as the exclusive jurisdiction to grant interim or preliminary relief in case of any dispute referred to arbitration as given below. All such issues and questions shall be governed and construed in accordance with the laws of the Republic of India.
    • In the event of any legal dispute (which may be a legal issue or question) which may arise, the party raising the dispute shall provide a written notification (“Notification”) to the other party. On receipt of Notification, the parties shall first try to resolve the dispute through discussions. In the event that the parties are unable to resolve the dispute within fifteen (15) days of receipt of Notification, the dispute shall be settled by arbitration.
    • The place of arbitration shall be Lucknow, India. All arbitration proceedings shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
    • The arbitration award will be final and binding on the Parties, and each Party will bear its own costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise. The arbitrator shall be entitled to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator shall give a reasoned award.
    • Nothing contained in these Terms and Conditions shall prevent LIA from seeking and obtaining interim or permanent equitable or injunctive relief, or any other relief available to safeguard LIA’s interest prior to, during or following the filing of arbitration proceedings or pending the execution of a decision or award in connection with any arbitration proceedings from any court having jurisdiction to grant the same. The pursuit of equitable or injunctive relief shall not constitute a waiver on the part of LIA to pursue any remedy for monetary damages through the arbitration described herein.

19.  Release and Limitations of Liability

  • Users shall access the LIA Services provided on LIA voluntarily and at their own risk. LIA shall, under no circumstances be held responsible or liable on account of any loss or damage sustained (including but not limited to any accident, injury, death, loss of property) by Users or any other person or entity during the course of access to the LIA Services (including participation in the Spheres) or as a result of acceptance of any scholarship.
  • By entering the contests and accessing the LIA Services provided therein, Users hereby release from and agree to indemnify LIA, and/ or any of its directors, employees, partners, associates and licensors, from and against all liability, cost, loss or expense arising out their access to the LIA Services including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission on their part, or otherwise.
  • LIA accepts no liability, whether jointly or severally, for any errors or omissions, whether on behalf of itself or third parties in relation to the scholarships.
  • Users shall be solely responsible for any consequences which may arise due to their access to LIA Services by conducting an illegal act or due to non-conformity with these Terms and Conditions and other rules and regulations in relation to LIA Services, including provision of incorrect address or other personal details. Users also undertake to indemnify LIA and their respective officers, directors, employees and agents on the happening of such an event (including without limitation cost of attorney, legal charges etc.) on full indemnity basis for any loss/damage suffered by LIA on account of such act on the part of the Users.
  • Users shall indemnify, defend, and hold LIA harmless from any third party/entity/organization claims arising from or related to such User’s engagement with the LIA or participation in any Contest. In no event shall LIA be liable to any User for acts or omissions arising out of or related to User’s engagement with the LIA or his/her participation in any Prep Rings.
  • In consideration of LIA allowing Users to access the LIA Services, to the maximum extent permitted by law, the Users waive and release each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against LIA, its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) arising out of the provision of LIA Services or related to the Contests or the scholarships of the Contests.

20.  Disclaimers

  • To the extent permitted under law, neither LIA nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors, employees shall be responsible for the deletion, the failure to store, the mis-delivery, or the untimely delivery of any information or material.
    • To the extent permitted under law, LIA shall not be responsible for any harm resulting from downloading or accessing any information or material, the quality of servers, games, products, LIA services or sites, cancellation of competition and scholarships. LIA disclaims any responsibility for, and if a User pays for access to one of LIA’s Services the User will not be entitled to a refund as a result of, any inaccessibility that is caused by LIA’s maintenance on the servers or the technology that underlies our sites, failures of LIA’s service providers (including telecommunications, hosting, and power providers), computer viruses, natural disasters or other destruction or damage of our facilities, acts of nature, war, civil disturbance, or any other cause beyond our reasonable control. In addition, LIA does not provide any warranty as to the content on the LIA(s). LIA(s) content is distributed on an “as is, as available” basis.
    • Any material accessed, downloaded or otherwise obtained through LIA is done at the User’s discretion, competence, acceptance and risk, and the User will be solely responsible for any potential damage to User’s computer system or loss of data that results from a User’s download of any such material.
    • LIA shall make best endeavors  to ensure that the LIA(s) is error-free and secure, however, neither LIA nor any of its partners, licensors or associates makes any warranty that:
      • the LIA(s) will meet Users’ requirements,
      • LIA(s) will be uninterrupted, timely, secure, or error free
      • the results that may be obtained from the use of LIA(s) will be accurate or reliable; and
      • the quality of any products, LIA Services, information, or other material that Users purchase or obtain through lucknowiasacademy.com(s) will meet Users’ expectations.
    • In case LIA discovers any error, including any error in the determination of Winners or in the transfer of amounts to a User’s account, LIA reserves the right (exercisable at its discretion) to rectify the error in such manner as it deems fit, including through a set-off of the erroneous payment from amounts due to the User or deduction from the User’s account of the amount of erroneous payment. In case of exercise of remedies in accordance with this clause, LIA agrees to notify the User of the error and of the exercise of the remedies to rectify the same.
    • To the extent permitted under law, neither LIA nor its partners, licensors or associates shall be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use our sites, even if we have been advised of the possibility of such damages.
    • Any LIA Services, events or rings being hosted or provided, or intended to be hosted on LIA platform and requiring specific permission or authority from any statutory authority or any state or the central government, or the board of directors shall be deemed cancelled or terminated, if such permission or authority is either not obtained or denied either before or after the availability of the relevant LIA Services, events or spheres are hosted or provided.
    • To the extent permitted under law, in the event of suspension or closure of any Services, events or Contests, Users (including Participants) shall not be entitled to make any demands, claims, on any nature whatsoever.

21.  Miscellaneous

  • LIA may be required under certain legislations, to notify User(s) of certain events. User(s) hereby acknowledge and consent that such notices will be effective upon LIA posting them on the LIA or delivering them to the User through the email address provided by the User at the time of registration. User(s) may update their email address by logging into their account on the LIA. If they do not provide LIA with accurate information, LIA cannot be held liable for failure to notify the User.
    • LIA shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to any failure to perform due to unforeseen circumstances or cause beyond LIA’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes etc. which may have an impact on a Contest. In such circumstances, LIA shall also be entitled to cancel any related contests and to process an appropriate refund for all Participants.
    • LIA’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
    • Users agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the LIA or these Terms must be filed within thirty (30) days of such claim or cause of action arising or be forever barred.
    • These Terms and Conditions, including all terms, conditions, and policies that are incorporated herein by reference, constitute the entire agreement between the User(s) and (AmberEd Services Pvt. Ltd) and govern your use of the LIA, superseding any prior agreements that any User may have with (AmberEd Services Pvt. Ltd).
    • If any part of these Terms and Conditions is determined to be indefinite, invalid, or otherwise unenforceable, the rest of these Terms and Conditions shall continue in full force.
    • LIA reserves the right to moderate, restrict or ban the use of the LIA, specifically to any User, or generally, in accordance with LIA’s policy/policies from time to time at its sole and absolute discretion and without any notice.
    • LIA may, at its sole and absolute discretion, permanently close or temporarily suspend any LIA Services.
    • LIA may from time to time conduct/organize promotions/offers on the platform. Any two or more promotions cannot be clubbed together with any other promotions that are running simultaneously on the LIA platform. Also, promotions/offers cannot be clubbed with LIA Points available with any user.

22.  Grievance Redressal Mechanism

  • In case you have any complaints or grievance pertaining to (i) any User Content that you believe violates these Terms (other than an infringement of Intellectual Property Rights) for the reporting mechanism for such claims), (ii) your access to the Platform or (iii) any User Content which you believe is, prima facie, in the nature of any material which is obscene, defamatory towards the complainant or any person on whose behalf you are making the complaint, or is in the nature of impersonation in an electronic form, including artificially morphed images of such individual, please share the same with us by writing to: grievanceofficer@lucknowiasacademy.com.
  • In your complaint or grievance, please include the following information:
    • Your name and contact details: name, address, contact number and email address;
    • Your relation to the subject matter of the complaint, i.e. complainant or person acting on behalf of an affected person;
    • The name and phone number of the person aggrieved or affected by the subject matter of the complaint, in case you are acting on behalf of such person and a statement, under penalty of perjury, that you are authorized  to act on behalf of such person and to provide such person’s personal information to us in relation to the complaint/grievance;
    • Description of the complaint or grievance with clear identification of the User Content in relation to which such complaint or grievance is made;
    • A statement that you believe, in good faith, that the User Content violates these Terms
    • A statement that the information provided in the complaint or grievance is accurate.
  • The Company respects the Intellectual Property Rights of others. All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on the Platform belonging to any person (including User), entity or third party are recognized as proprietary to the respective owners. You are requested to send us a written notice/ intimation if you notice any act of infringement on the Platform, which must include the following information:
    • A clear identification of the copyrighted work allegedly infringed;
    • A clear identification of the allegedly infringing material on the Platform;
    • Your contact details: name, address, e-mail address and phone number;
    • A statement that you believe, in good faith, that the use of the copyrighted material allegedly infringed on the Platform is not authorized by your agent or the law;
    • A statement that the information provided in the notice is accurate, and under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed;
  • On receiving such complaint, grievance or notice, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate. The Company may reach out to you to seek further clarification or assistance with the investigation, or verify the statements made in your complaint, grievance or notice, and you acknowledge that your timely assistance with the investigation would facilitate the redressal of the same.
  • The name and title of the Grievance Redressal Officer is as follows:

Name: Neeraj Pandey

Email: grievanceofficer@lucknowiasacademy.com

Address: 546/514 Gol market Chauraha behind Mahanagar Thana, Mahanagar, Lucknow Uttar Pradesh 226006

The Grievance Officer identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.

The Company reserves the right to replace the Grievance Redressal Officer at its discretion through publication of the name and title of such replacement on the website, which replacement shall come into effect immediately upon publication.

23.  Standard Terms and Conditions of “Invite Friends” program.

The LIA Invite Friends Program lets you invite friends (“Inviter”) to the LIA app. In the event that you and your invited friend (“Invitee”) meet the criteria and complete all the steps specified in these terms, you will earn benefits as LIA Points or Discount Coupons., You will get a 20% Discount coupon to play on the LIA app. Invitee will also get the 20 Rs/- in his /her LIA wallet on his/her successful login into LIA. To participate in the Program, please note our terms and conditions (“Terms”) in this respect, as they govern your participation in the Program:

  • Eligibility – All users who: (i) have an account registered on the “Platform”; and (ii) are eligible to participate in the pay-to play game and should have an account to transfer your scholarships.
    • Participation in the program is voluntary. A user shall not register or operate more than one user account with LIA and shall not participate in the Program with more than one user account with LIA.
    • The Sphere, Prep Rings or   will be open for participation from Indian Standard Time 09:00:00 hours of everyday till IST 08:59:59 hours of the next day.
    • By participating in the Program, you agree to and accept these Terms
    • Rewards will be received by the Inviter only when the Invitee has joined a LIA.
    • Inviter will get rewards of different types as per the number of Invitee increases by the login in LIA with unique code of inviter.

For the purpose of participation in the Sphere, Prep Rings, you will be provided with a unique link or code, which can be shared with your friends for the purpose of inviting such friends to and create an account on the LIA Application. On receiving the link or code from the Inviter, the Invitee may either: (i) Click on the link, consequent to which such Invitee will be directed to a registration page and will be provided the option to download and install the LIA Application on his/her device; and register for a LIA account via which he/she can enter the unique code shared by the Inviter when prompted in the LIA Application.

24. Refund Policy

LIA is a flagship product of AmberEd Services Pvt. Ltd. Its terms and conditions state that once a transaction is confirmed, it is final and cannot be cancelled. However, in certain circumstances, LIA may refund the amount to the user with or without deducting applicable cancellation charges and taxes. 

Condition 1 for Full Refund 

  • If a Competition Ring is created and no one joins it by the deadline or the less number of aspirants join for the Leaderboard to be active in that case, the Ring will be cancelled and your entry fee will be refunded to the account/ UPI Id shared by the user within 6-7 working days.

Condition 2 for Full Refund

  • If a LIA USer while paying for a Competition Ring from their own account faces an issue that the money has been debited from his account but unfortunately our third party vendor has not confirmed its receipt on our end and hence the User is unable to play the Ring. In such situations, the money debited shall be automatically refunded to the account/UPI Id shared by the user within 6-7 working days.
  • In case the money is not refunded automatically, the user can mail us at support@lucknowiasacademy.com with the subject line “Refund Issue”. The issue shall be resolved within 48 to 72 hours and after third party vendor verification, the refund shall be completed within 6-7 working days.

*LIA shall also not refund any tax-deducted amounts that are already deposited in the government account. 

General Refund Terms and Conditions

  1. LIA shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to any failure to perform due to unforeseen circumstances or caused beyond LIA’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures issues that may lead to cancellation of spheres/pools.  In such circumstances, LIA shall also be entitled to cancel any related Contest(s) and to process an appropriate refund for all Participants.
  2. All scholarships are non-transferable and non-refundable. Scholarships cannot be exchanged / redeemed for cash or kind.
  3. To the extent permitted under law, LIA shall not be responsible for any harm resulting from downloading or accessing any information or material, the quality of servers, games, products, LIA services or sites, cancellation of competition and prizes. LIA disclaims any responsibility for, and if a User pays for access to one of LIA’s Services the User will not be entitled to a refund as a result of, any inaccessibility that is caused by LIA’s maintenance on the servers or the technology that underlies our sites, failures of LIA’s service providers (including telecommunications, hosting, and power providers), computer viruses, natural disasters or other destruction or damage of our facilities, acts of nature, war, civil disturbance, or any other cause beyond our reasonable control. In addition, LIA does not provide any warranty as to the content on the LIA(s). LIA(s) content is distributed on an “as is, as available” basis.
  4. All disputes shall be subject to LUCKNOW Jurisdiction only.
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